Your Data & Privacy

Privacy Policy

Last Updated: 13 October 2026

Contents

  1. Data Collection
  2. Use of Personal Data
  3. Sharing of Information
  4. Data Protection and Security
  5. Payment Security
  6. Data Retention and Deletion
  7. Third-Party Services and Google Play Compliance
  8. User Rights and Privacy Enquiries
  9. Policy Updates
  10. Jurisdiction
  11. Contact Information

1 Data Collection

Route 8 Logistics collects personal data from customers, drivers as necessary to provide our logistics and delivery services. The data collected includes:

  • Information We Collect from Customers: Full name, contact number, email address (if provided), full pickup address, full delivery address, goods/shipment details, and payment information (where applicable).
  • Information We Collect from Drivers: Full name, contact number, email address (if provided), full residential address, Aadhaar Card, PAN Card, Commercial Driving Licence, bank account details, Vehicle Registration Certificate (RC), Fitness Certificate, Insurance Certificate, National Permit (where applicable), vehicle details, and other registration and verification documents.
  • Shipment Information: Description of the goods being shipped, including the product type, quantity, dimensions, weight, and any special handling requirements.
  • Maintaining business records and preventing fraud or unauthorised activities.
Customers must ensure that complete and accurate sender and receiver details are provided at the time of booking. The accuracy of information provided is the responsibility of the customer.

2 Use of Personal Data

Personal data collected is used exclusively for the following purposes:

  • Processing and confirming bookings
  • Coordinating pickup and delivery operations
  • Disclosing sender details to the assigned driver for the sole purpose of completing the allocated trip
  • Sending electronically generated invoices via Email and WhatsApp
  • Communicating service notices or policy updates
  • Compliance with applicable statutory, GST, and legal documentation requirements

3 Sharing of Information

All personal data collected from Customers and Drivers shall be processed in accordance with applicable data protection laws. The Company shall use such information only for legitimate business purposes and shall not disclose, sell, or share personal data with any unauthorised third party, except where required by law or with the individual's consent.

⚠ Note: Any misuse of personal or confidential information by either party, including unauthorised contact, harassment, or fraudulent activity, may result in immediate termination of the relevant contract or access to the company's services and may attract legal action.

4 Data Protection

  • Route 8 Logistics is committed to protecting the privacy and personal information of its customers, drivers, and other users.
  • The Company takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
  • Drivers, customers, and other users shall maintain the confidentiality of personal information and shall not misuse, disclose, or use such information for any purpose other than the services provided through the platform.

5 Payment Security

To protect customers from fraud, the following payment safeguards are in place:

  • All payments must be made strictly through the Company's authorised payment methods, including the official QR code provided to the customer, IMPS, NEFT, RTGS, or direct bank transfer to the Company's registered bank account.
  • The Company does not request or accept payments into an individual's personal bank account as an authorised Company payment method.
  • The Company shall not be responsible for payments made directly to a driver or any other personal account outside its authorised payment methods.
  • Payments are considered valid when the amount has been successfully credited to Route 8 Logistics' official account.
  • Customers must contact Route 8 Logistics directly regarding failed transactions, payment delays, discrepancies, or other payment-related issues.
  • Invoices are electronically generated and shared through email and WhatsApp, where applicable. System-generated invoices do not require a physical signature unless otherwise required by applicable law.

6 Data Retention and Deletion

  • Route 8 Logistics retains personal information only for as long as reasonably necessary to provide services, manage accounts, maintain business records, resolve disputes, prevent fraud, and fulfil applicable legal, tax, accounting, and regulatory requirements.
  • Users may request deletion of their accounts and associated personal information through the account deletion facility provided within the application and the external account deletion resource published on the Company's official website, where applicable.
  • Upon receiving a valid deletion request, the Company will process the request and delete the account and associated personal information within the applicable timeframe, subject to legal and regulatory retention requirements.
  • Certain information may need to be retained where required by law or reasonably necessary for legitimate purposes such as tax records, dispute resolution, security, or fraud prevention. Such information will be retained only as necessary for those purposes and handled appropriately.

7Third-Party Services and Google Play Compliance

  • Route 8 Logistics may use third-party services and digital systems to support application functionality, communications, data storage, security, and service operations.
  • Where applicable, information may be processed by such services to provide the requested functionality, maintain account security, troubleshoot technical issues, prevent misuse, and comply with legal obligations.
  • The Company also aims to maintain consistency between this Privacy Policy, the application's functionality, and the relevant disclosures made through the Google Play Store, including the Data safety section.
  • Users should review this policy to understand how their personal information is collected, used, shared, protected, and managed.

8User Rights and Privacy Enquiries

  • Users may contact Route 8 Logistics through the contact details or support channels published on its official website to raise questions about this Privacy Policy or to submit requests concerning their personal information, including deletion requests.
  • The Company may request reasonable verification of a user's identity before processing a request to protect against unauthorised access or deletion.
  • Requests will be handled in accordance with applicable laws and the Company's relevant procedures.

9 Policy Updates

  • Route 8 Logistics reserves the right to update, modify, or amend this Privacy Policy to reflect changes in its services, data practices, legal requirements, operational procedures, or business needs.
  • Any revised policy will become effective upon publication on the Company's official website or platform.
  • Users are encouraged to review this policy periodically to remain informed about how their personal information is collected, used, protected, and managed.

10 Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes shall be handled by the competent courts having jurisdiction under applicable Indian law.

11 Contact Information

For questions, concerns, or requests relating to this Privacy Policy or personal information, users may contact Route 8 Logistics through the following official contact details:

Website: https://www.route8logistics.in
Phone: +91 8073675103
Email: info@route8logistics.in